Refugee
Protection, legal status and support for people who cannot return to their home country — ISS Company helps you understand your options and prepare your application.
Refugee status and complementary protection in Ukraine
Ukraine can grant protection to people who cannot return to their country because of a well-founded fear of persecution, war or serious danger. Depending on your situation, you may be recognized as a refugee or as a person in need of complementary protection. Both give you the right to stay in Ukraine legally and access basic rights and services.
How the process works
Application
You submit your application to the State Migration Service as soon as possible after arriving in Ukraine.
Interview
Officials ask about your story and the reasons you cannot return.
Decision
The authority decides whether to grant you protection.
Documents
If protection is granted, you receive an identity document that confirms your status.
Protection and support in Ukraine
Seeking Protection
Explore options for seeking refugee status in Ukraine if you are fleeing persecution, conflict, or violence in your home country.
Legal Protection
Obtain legal protection and assistance as a refugee in Ukraine, including access to basic rights, healthcare, and social services.
Application Process
Navigate the refugee application process, including submitting asylum claims and providing evidence to support your case for protection.
Humanitarian Support
Receive humanitarian support from international organizations, non-governmental organizations, and government agencies working to assist refugees in Ukraine.
Integration Assistance
Access integration programs and services designed to help refugees rebuild their lives in Ukraine, including language classes, job training, and housing support.
Legal Representation
Benefit from legal representation and advocacy services provided by organizations specializing in refugee and asylum law.
Empowerment and Resilience
Empower yourself and build resilience as you navigate the challenges of displacement and work towards building a better future for yourself and your family.
Start Your Journey to Safety
Initiate your journey to safety and protection by exploring your options for refugee status in Ukraine and seeking assistance from organizations dedicated to supporting refugees in the country.
How ISS Company helps you
- Explaining the process and your rights in a language you understand
- Translating your documents and evidence
- Preparing your application and getting you ready for the interview
- Referring you to trusted humanitarian and legal aid organizations when you need extra support
Important to know
- Apply as early as possible after your arrival.
- Always tell the truth and keep copies of all your documents.
- Your information is treated confidentially.
Frequently asked questions
Rules differ for applicants and for people who already have protection — we explain your situation.
In some cases, family reunification is possible. Ask us about your case.